ACTIVEO SUISSE Sàrl

Since 1993, ACTIVEO has been working in the Customer Relations and Collaboration market and supports organizations of all sizes and in all sectors, in the phases of reflection, design, deployment and support-maintenance-managed services of their projects.

ACTIVEO is present throughout the world: Switzerland, France, England, Canada, Mauritius, India, Malaysia, Singapore, and more thanks to partnerships such as The LimeBridge Global Alliance.

With the arrival of Yolande Le Mercier, Country Managing Director, ACTIVEO Switzerland strengthens its presence in the region and completes its scope of Organizational Management Consulting: Customer Experience, Transformation Strategy, Program Governance, Continuous Process Improvement and Change Management.

Of Neuchâtel family at the origin of Zürcher engines, Yolande grew up in Geneva and then lived in several foreign countries: China, Mexico, England, Spain, France, and Singapore where she has spent 7 years supporting the development of ACTIVEO in Asia. At the same time, Yolande successfully completed the Group's digital roadmap by coordinating the internal transformation projects of the various ACTIVEO entities around the world.

Thanks to its dual technological and business expertise, with a foot anchored in innovation, ACTIVEO offers a unique positioning focused on value creation, quality of service and employee engagement.

The service offering is divided into four areas:

- Multi-channel experience: Deliver a unified, seamless, and personalized customer journey through voice and digital channels.

- Operational performance: Finding the balance between quality of service and efficiency while strengthening human engagement.

- Voice of the Customer: Rethink the “voice” governance to better detect needs and emotions, follow trends and improve customer knowledge.

- Hybrid work: Develop collaboration through an adapted work environment.

The teams are made up of profiles with complementary skills: Consultants, Project Managers, Technical and Functional Experts, Engineers, Developers, Managers:

- Business Transformation: a consulting activity in the management of organizations and operational excellence focusing on customer services.

- Technology Expertise: an entity dedicated to the deployment of IT projects related to customer relations and the provision of technological expertise.

- Software Applications: the publishing of software dedicated to the management of call centers (LOGEPAL) and collaborative tools (UC CARE & CC CARE).

ACTIVEO's mission is to ingrain customer orientation in the company's genetic code, deploying an approach based on a lived and felt experience from the customer's point of view.